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I booked CompanyX for my wedding over 6 months in advance. They used high pressure sales tactics to get me to secure them as the DJ service. As my date came closer I became very worried because I had not heard anything from them. I had paid in full 3 months prior to the event, filled out their 'song book' and done everything I could in advance.

2 months prior to the event I began calling their 1-800 number every week to try and get some answers because they will not respond to any emails. Every time I got someone on the phone that gave me the run around. They only had excuses about how 'it was not their department' or 'they would have some one call back'. Nobody ever called and nobody could tell me who my DJ was for the event.

I paid over 500 hundred dollars and they could not tell me who the DJ was for my wedding reception. One month prior I began calling a few times a week and still nobody could tell me who my DJ was for the event. They claimed that I would hear from the DJ 2 weeks prior to the event.

Two weeks prior to the event nobody called. I had to keep calling them over and over. They got an attitude and told me that I would not get a call from the DJ until 1 week prior to the event. I had put in over 50 calls to these people with no response for 6 months. 5 days before my wedding I got a call from somebody from CompanyX who gave me a first name only of the DJ who was going to be at my wedding reception.

The wedding day came and the DJ actually showed up. However, this guy never got a copy of the 'song book' with all of our information and songs we wanted. He barely spoke 2 words in 5 hours. He played crap for songs and had a very poor selection.

2 hours after my reception began I felt my guests were so bored with the music they decided to leave. This was a very expensive reception and I had a POS for a DJ. This company is absolutely useless! Do not waste your time or money with these people! I learned my lesson the hard way with these scumbags!

Dave
Virginia Beach, Virginia
U.S.A.

My Husband and I were searching for a local dj in the Pittsburgh area for our May 26 wedding After passing up many reputable agencies due to price, I came across the website for 'CompanyX' Their prices were AMAZING. Now I know why. When I first called to book their services, they were very nice and helpful. I spoke to 'Jeremy'. He sent me all the necessary paperwork to fill out very quickly. He also made sure I gave him a deposit that day. He told me at that time, (June 2006) that we were all booked and ready to go for our May 2007 wedding, all they needed was the paperwork and the FINAL PAYMENT by February 2007. Once received, they would call me. Well, we made sure all the paperwork was filled out and payment was sent promptly.
I did not receive any calls from them until the beginning of April. I had already attempted to call them 3 times prior myself, to request a copy of my signed contract and a receipt for my final payment. I did not receive those either. My mother had to send an email from work threatening to sue before they agreed to fax the information I had requested.

In addition, my mom called on almost a weekly basis to talk to the DJ. No answer! When they finally did call back, the second week of April, 'Carrie' spoke to my mom and advised her that the DJ would be calling me by no later than 6pm that very evening. He never called. So we called again the next day. 'Carrie' told us the same thing again. He never called. This went on and on for a month. Finally, after daily calls to the company being either unanswered or not returned, my mom called and spoke with 'Jim' who was said to be the 'Operations' Manager' who stated that the DJ would not call us until 2 weeks prior.

Finally, the DJ, 'Mark' called me on the Wednesday before my wedding to tell me that he was out of town and never received any of our messages. How convenient. We went over the contract and music list, of which I had considerable changes in music selections, announcements and start times. He agreed on all changes. To be safe, I also gave a copy of all updates to our wedding coordinator at the reception hall to give 'Mark' to make sure he had all the updated information. He received the updates from the coordinator because he had them in his hand when he came to meet me at the reception. So my mother and I had the pleasure of stressing all day long as to weather or not the DJ was even going to show up!!
First off, according to our contract, he was supposed to be dressed in a tuxedo. That was a must, since our reception was formal. He came in a pair of black 'Dockers' and a white polo type shirt.
Further, he stated his partner could not make it so he brought his wife who dressed in blue jeans and a dirty tank top.
Second, he and I went over the formalities and the introductions on the phone a few days prior and also in the hospitality room at the reception hall as well. His start time was 5pm. He came to me at 540pm to ask what time he was supposed to start. Therefore, the first 40 mins of cocktail hour had NO music.
Third, when he was announcing our bridal party in, he introduced the wrong people. That was very embarrassing for myself and for the people who were introduced.
Fourth, When we began dinner, he was supposed to play a Jazz Selection, by selection, meaning multiple different artists. He played an entire Kenny G. cd, just so he could eat uninterrupted. I don't even like Kenny G!
Further, when the time came to do the special dances, we had 2 first dance songs, and 2 bridal party songs. He skipped the bridal party songs and went straight to the Father/Daughter Dance! I was horrified!
He was very lax, unprofessional, slovenly and most of all uninterested in what he was being PAID to do. We requested an 'enthusiastic' DJ, he was lazy and and rude. I think he confused 'funny' with 'sarcastic smart ass'.
He acted as though he did not want to be there and he read the introductions and such verbatim from the paper I had given him.
Lastly, I was promised a mirror ball with my package, I did not receive it and he had a TIPS jar out on his table. How nice.
Besides having a good sound system, he was a joke. The whole company was a joke. I could have made a few 'mix-cd's' to play and that would have been a better choice.

Danielle
Harmony, Pennsylvania
U.S.A.

I recently got married and I am VERY DISAPPOINTED with the DJ  services I received from a company named CompanyX

I found my DJ over the internet. The package they sent to my home was impressive, blew all others out of the water. So, I decided to go with 'CompanyX'. I paid them in full for my DJ service-- 13 months before my wedding.

I periodically called CompanyX to inquire about my services and asked when I should start making arrangements with my DJ. I was told it was not necessary to speak with these persons until one month before the wedding. I began calling one month before the weddng and continued to hear the same story---everything is in order, we will have the DJ get a hold of you tomorrow. Tomorrow would come and no call. The week of the wedding I was being told I will get a call in 15 minutes from the DJ and still no calls.

THE DAY OF MY WEDDING:
I had no idea if I would have a DJ at my wedding!!!! I got a call from my fiance' at 11:00am (my wedding was at 3pm) explaining that the DJ just called him. The DJ explained that he did not have three very important songs, one of which was the music for the father of the bride dance. All three songs were requested, in writing, to CompanyX 13 months prior to the wedding date.

The DJ refused to attempt to get these songs, stating he had more important things to get done before my 5pm reception. To top this, he informed me that his services were requested the night before at 10PM by Scott at CompanyX. (did I mention that I Booked this DJ 13 months in advance??!!)


It has been 80 days since my wedding and I have not received compensation for the LACK of quality services from CompanyX. I have been in contact with the owner since September 25 and he continues to promise me compensation. Each time I call he informs me of the incompetent staff he had working for him, which he had to fire because they did this very same thing to other customers. I can only feel grief for the other customers that were wronged,


Erin
Pittsburgh, Pennsylvania
U.S.A.